I cant decide, can I view a painting in person or see more images before deciding?

Yes. Let me know which painting you are considering. You can make an appointment to view at my studio in Orange County or I can send detailed video of the painting.

How can I see your paintings in person?

From time to time I exhibit my paintings in exhibitions and will always publicize information to my subscribers, on the website and on social media.

You can also make an appointment to view a painting at my studio in Orange County, CA.

Are your paintings framed?

If a painting comes framed it will be indicated on the item page. If a large painting (over 24”) is to be shipped overseas invariably it will need to ship rolled and not stretched and framed. Please contact me if you have any questions about framing or shipping large paintings.

Do you do commissions?

Currently I’m not taking on any new commissions, as I’m working on a new body of work. If you like my style then one of those may be the one for you! More new work will be released in 2022.

PURCHASING

How can I buy, eg do you have a payment plan?

You may purchase your painting directly through this website, using either your credit or debit card, or PayPal or you may contact me to pay by bank transfer, PayPal invoice, and at in person events I can take cards via a SumUp card reader.

I do also offer payment in installments, for items over $500, please contact me to find out more and to arrange. .

Paying by Paypal 

For commissions I will send you an invoice using Paypal. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card.

I want to buy a painting for a surprise gift, can they exchange if they prefer a different one?

Yes, contact me within 7 days and they can exchange for another painting of the same value.

SHIPPING

I have just sent through payment, how soon will I receive my artwork?

Most orders will be packed and shipped within 7 working days. A final layer of satin varnish is applied before sending your artwork to you and this needs to be fully dried. Often a frame will be attached prior to shipping also.

Within the USA pieces are sent by USPS or courier depending on size and weight.  Most US deliveries arrive within 4-5 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. International deliveries can take up to two weeks

Can I collect my artwork from your studio?

Yes, my studio is in Orange County, California.

I live in Orange County, can you deliver ?

Yes, within Orange County I am happy to deliver free of cost to you in person.

What about large or high value artworks?

I appreciate this is a high value purchase. It is important for both of us to make sure it is transported safely. Some carriers have limits on dimensions or what they will carry so certain pieces have individual requirements, for example sometimes it is easier to remove the painting from the stretcher and send it rolled, in a sturdy tube and you can then get.a framer to put it on to a frame again for you. A basic shipping cost - an estimated shipping charge will be added to your order. I will then contact you via email to discuss specialist shipping options before the artwork is dispatched. According to the delivery service chosen, actual costs may be higher than the estimated cost shown.

Do you ship internationally ?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. Message me with your details and the piece you would like and I can give you shipping options. Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.


What if my artwork arrives and I don’t like it?

I want you to be fully happy with your new artwork and want my paintings to find the right home. If you have any questions please contact me in advance at kateryanstudio@gmail.com.

If a painting is not as you expect, you have 7 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days. Payment is refunded minus the cost of shipping.

Every care has been taken to show the artwork as accurately as possible with regard to size and color. The image you see online may show a difference due to slight variation between browsers, devices and screen settings.

What if my artwork arrives damaged?

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me straight away with a photograph.

What about overseas returns?

Unfortunately I can’t offer refunds on overseas returns i.e. sent outside of the Continental US.